Wetroo Automation – Support

Email: support@wetroo.com

Getting started

1. Create an account at wetroo.com and connect your WhatsApp Business number.
2. In Wetroo, copy your API key (Settings → API keys).
3. In the app, open Connect Wetroo, paste the key and click Connect.
4. Open Templates and click Submit all missing.
5. Each notification switches on automatically when WhatsApp approves its template.

Common questions

A template was rejected. Open it on the Templates page, read WhatsApp’s reason, change the wording and click Resubmit.

Messages show “failed”. Open Message logs for the reason. Common causes: the customer has no WhatsApp, a low Wetroo wallet balance, or an expired API key.

Out for delivery / Delivered messages are not sent. These need a shipping app (e.g. Shiprocket, Delhivery) that sends tracking updates back to Shopify.

How do customers stop messages? By replying STOP. They will no longer receive marketing messages.